Outsourcing of Customer Service Centres

Outsourcing of Customer Service CentresThe challenge A leading FMCG distributor had decided to outsource most of its European customer service activities to external service providers for cost reduction purposes. Three outsourcing partners in different locations (India, Bulgaria, Poland, Morocco and South Africa) were selected, that would need to take over the majority of the work…

GDP Direct distribution implementation

GDP Direct distribution implementationThe challenge A world leading pharmaceutical distributor centralized most of its products into a central European Distribution Centre in Belgium with a country-by-country phased implementation project, including direct distribution to end users (hospitals, pharmacies and wholesalers) The approach Solution design and carrier selection based on market driven lead times Contract and SLA…

Logistics optimization and WMS implementation

Logistics optimization and WMS implementationThe challenge A world leading group of exclusive fashion brands decided to outsource the operation of its North American distribution centre to a top-5 logistics service provider. Immediately after the handover of the operational responsibility, a project was launched to optimize the distribution centres physical layout and processes and to implement…