In the logistics and supply chain industry, implementation management is a very particular subject. New or redesigned business processes or operational programs need a sustainable implementation in your organization to ensure that the expected service levels and performance will be delivered to your customers. Implementation of new contracts, new account activities and new IT applications require a very unique skill set to be successful.
An implementation manager is not only an experienced project manager, but in addition he has to be an expert in transport and logistics processes, IT solutions and an excellent change manager and communicator. The implementation manager acts as the bridge between the services that the sales managers have sold and the operations department has to deliver and ensures that all stakeholders in the implementation project are aligned.